GENERAL CONDITIONS

* Payment of the reservation: a down payment of 30% of the total amount of your stay will be required to confirm your booking. The remaining balance must be paid on your arrival. 

* Once the reservation is made, the price accepted at the time of confirming it will be kept. Possible promotions or discounts offered later will not be applied. 
* The reservation is personal and non-transferable.
* The numbering of the accommodation or camping plot is assigned by the reservations department according to availability and internal organization.
*RESERVATION OF STAY: in the event of not carrying out the entire booked stay, the client will not be entitled to a refund for the days the reserved stay, the client will not be entitled to a refund for the days not consumed. The delay on the day of arrival or early departure (whether due to medical reasons or adverse for medical reasons or adverse weather conditions) does not entitle the client to a reduction in the total price of the contracted booking or refunds.

* NO SHOW:  booking will remain confirmed until 12:00 afternoon next day of your contracted check in date. After this deadline time, your booking deposit will be not refunded. And the campsite reserves the right to re-rent the accommodation/ camping pitch.
 

Cancellation policy:

* Low Season (10/04/23 to 18/06/23 and 12/09/23 to 15/10/23): More than 7 days in advance of the day of arrival, refund of 100%  of the booking advance. Changes are allowed to the reservation, although subject to availability as well as changes to the rates and conditions of the new dates.

With less than 7 days, 100% loss. No changes are allowed.

* High Season (Semaine de Pâques du 31/03/23 au 09/04/23 et du 19/06/23 au 11/09/23): More than 10 days before the day of arrival, 100% refund of the booking advance. Changes are allowed to the reservation, although subject to availability as well as changes to the rates and conditions of the new dates.

With less than 10 days, 100% loss. No changes are allowed.

*Due to the current situation, your reservation may be modified or canceled, arising in this case, the right to a total or partial refund of any amount previously paid. 

Bungalows / Mobil home / Tropical/ Safaris: Arrivals: 5 p.m. - Departures 10 a.m.

Pitches: Arrivals: 1 p.m. - Deapartures 12 a.m.
Late check out: ask for rates and availability by your arrival (15-6 to 15-9 is not available in any case)

* Tourist tax = Starting the 1st of October 2021 it is 0.66€ EUR per person and per night  with a maximum of 7 nights from 17 years old.

Important: Tourist taxes vary depending on the location of the establishment and its characteristics. The payment of the tourist tax in Catalonia is per person and unit of stay (day or fraction). A maximum of seven units of stay per person, during a continuous period in the same establishment. That is, if a person stays for 15 nights in the same accommodation, will only have to pay for seven nights (seven units of stay).

* Maximum occupancy per accommodation: Bungalow 4/5 / Mobilhome / Tropical : 4 adultes + 1 enfant jusqu'à 12 ans, bébés compris - Safari : 5 personnes, enfants et bébés compris - Emplacements : 6 personnes, enfants et bébés compris.

*BUNGALOW / MOBIL HOME / TROPICAL/ SAFARI: Provided with bed linen, towels, kitchenware, TV, microwave, refrigerator, air conditioning, heating, water, electricity, gas and 1 parking place per bungalow. Pets are not allowed. Visitors are not allowed. NO barbecue is furnished.

*A credit card number or €150 cash as a deposit is requested on arrival to cover any damage.

Check out: Accommodations must be delivered as found it by check in, with clean kitchenware, garbage removed, empty refrigerator, sheets and towels deposited in the shower tray. If not, €30 extra will be charged as a cleaning fee.

*Minors under 18 years old must be accompanied by an adult who will be responsible for them.